If the problem is not resolved, click Yes to contact HP Customer Support. Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the main menu. If your computer is online, click NEXT to go to the HP Customer Support website.
Shut down your laptop. Remove the power cord and battery (if it is removable). Disconnect all peripheral devices. Press and hold the power button on the laptop for 20-30 seconds. Then, insert the battery and power it back on. Reinsert the power cord and check if your laptop starts charging. Microsoft® Windows® 10, 8.1, 8, 7: 32-bit or 64-bit, 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Microsoft® Internet Explorer. Windows Vista®: (32-bit only), 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Microsoft® Internet Explorer 8. .